Pureva Return & Refund Policy

Experience with Confidence: Our 30-Day Guarantee

Biological optimization is a personal journey. We engineer our protocols with the highest clinical standards, but we understand that every body responds differently. That is why we offer a 30-Day Money-Back Guarantee on your first purchase.

If you are not satisfied with your results, you have 30 days from the date of delivery to request a refund.

Return Eligibility

To protect the integrity of our guarantee and maintain our premium standards, please review our return conditions:

• First-Time Purchases: You may return one (1) opened or empty bottle of a specific product (e.g., Morning Boost) for a full refund of the product price within your first 30 days.

• Returning Customers: Subsequent purchases of the same product are considered an acknowledgment that the protocol works for you. Therefore, returns on repeat orders or subscription renewals are only accepted if the items are unopened and factory-sealed.

How to Initiate a Return

Do not send products back without contacting us first, as they cannot be processed.

1. Email our Support Team at info@pureva.bio within 30 days of your delivery date.

2. Include your Order Number and a brief explanation of why the protocol didn't work for you (your feedback helps us optimize).

Refund Processing

Once your return is received and inspected at our facility, we will send you an email notification.

• Approved refunds will be processed automatically to your original method of payment.

• Please allow 5–7 business days for your bank or credit card company to post the refund to your account.